Coronavirus (COVID-19) - Latest Update (28/04/2020)

STAY AT HOME TO STOP CORONVIRUS SPREADING:  You should only leave the house for 1 of 4 reasons:

  • 1.     shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • 2.    one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • 3.    any medical need, or to provide care or to help a vulnerable person
  • 4.    travelling to and from work, but only where this absolutely cannot be done from home
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  • Important - These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

  • PRACTICE OPENING TIMES:  Our practice and telephones lines are open from 8.00am until 6.00pm as normal.  However, we will be closing the front doors at 6.00pm during this health crisis to allow time for our staff to safely clean their working areas.   
  • VISITNG THE PRACTICE:  We are requesting that where possible patients only attend the practice when they are invited for an appointment  - please ensure you use the hand gel prior to entry and keep a respectful distance between yourself and others - please wear a scarf over your nose and mouth and come alone if you do not require assisance - this is minimise the risk of infection to you and to our staff.  You should continue to attend appointments for ongoing treatment, unless you have been told not to.
  • APPOINTMENTS:  Please phone the practice on 01395 441212.  Our trained staff will triage your current health status and offer you a telephone consultation with a doctor or a nurse if this is needed.  The doctor or nurse will offer advice over the phone where possible or invite you to attend the surgery if appropraite.  eConsult is an excellent option available through our website and you will recieve a reply from the practice by 6.30pm the following working day.  
  • PRESCRIPTIONS:  If you require a prescription please use our online requesting service - if you do not have this service then please download the NHS app and set this up from your own home.  Alternatively you can ask our staff set this up for you over the telephone (ID will be required for full access if not using the NHS App).  All prescriptions will be sent electronically to the pharmacy of your choice.  
Local Support:
Helpful Links for Advice and Support: All titles in  blue  are a link 

THANK YOU.  We appreciate there are many changes to our usual service and thank you for your understanding and co-operation at this time.