We have introduced an Online triage tool that enables our GPs to conduct consultations more efficiently.

 

An online portal where you can check your symptoms, receive on the spot medical advice, or consult online with your own GP.

Please note, we will respond to you by the end of the next working day, either by email - dont forget to check your junk email folder or with a phone call, as appropriate to your consultation. 

 

 

 

How does it work?

You can search for information about your condition and will be provided with self-help and pharmacy advice.

Should you wish to get further advice from us, you will be given the opportunity to start an online consultation. Simply complete the online questionnaire and it will be sent securely to us at Budleigh Salterton Medical Centre. We will review your response and aim to get back to you within one working day with either treatment advice, telephone consultation or a booked appointment once your report has been reviewed by one of our clinicians.

 

How does it help improve our efficiency?

If we have as much information up front about your condition, we can best manage your problem by utilising our staff most efficiently and in the quickest possible time. In some cases like sick notes or referrals, our administrative team can help out whereas for clinical queries either our nurse practitioners or GPs could help.

Even if your online consultation resulted in a telephone or face to face appointment, because the clinician has all the questions and answers submitted from your online consultation, the subsequent appointment will be much more efficient as we don’t have to ask all the questions again.

The system is on 24/7, so you can submit an online consultation anytime and better still, you don't have to pick up the phone and wait!