Friends and Family Test Annual Results

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

It became a contractual requirement for GP practices from 1st December 2014 and there are a number of requirements. Practices must

  • Provide an opportunity for people who use the practice to give anonymous feedback through the FFT, except where it would be inappropriate to do so
  • Use the standard wording of the FFT question and the responses
  • Include at least one follow up question which allows the opportunity to provide free text comment
  • Submit data, in the format required, to NHS England each month
  • Publish results locally 

Friends and Family Test Annual Results 2019