GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01395 441212 as soon as possible, and at least 60 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Cancellations notified less than 60 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Please cancel your appointment rather than just not show up.  More than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending.  Each appointment costs an average of £30, putting the total cost to the NHS at more than £216million pounds on top of the disruption for staff and fellow patients that would pay for: 

  • The annual salary of 2,325 full time GPs

  • 224, 640 cataract operations

  • 58,320 hip replacement operations

  • 216,000 drug treatment courses for Alzheimer’s

  • The annual salary of 8, 424 full time community nurses


Cancel with SystmOnline