Manage Your Referral Online

If you've been referred to a specialist through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

Just visit NHS e-Referral Service.  You will need:

  • your booking reference number, which is on your booking letter
  • the password or access code

If you do not have these details, contact the person or organisation that referred you.

Once you have booked your appointment, you can check the details, change your appointment or cancel it if it is no longer needed.  The service is fast, convenient and secure.

Booking your own referral appointment online helps save your GP time and saves the NHS money.  When patients book their own appointment, hospitals say there are half as many missed appointments.  Booking online also means the NHS spends less on phone bills and sending letters. 

The online service isn’t right for everyone, so there is also a phone number you can call.  GP practices will still book appointments for patients who need help.