Cancel Your Appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system (SystmOnline)
• phone us on 01395 441212, Monday to Friday from 8am to 6pm

Why it is Important to Cancel an Appointment

Cancellations notified less than 60 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Please cancel your appointment rather than just not show up.  More than 15 million general practice appointments are being wasted each year because patients do not turn up and fail to warn surgeries that they will not be attending.  Each appointment costs an average of £30, putting the total cost to the NHS at more than £216million pounds on top of the disruption for staff and fellow patients that would pay for: 

• The annual salary of 2,325 full time GPs
• 224, 640 cataract operations
• 58,320 hip replacement operations
• 216,000 drug treatment courses for Alzheimer’s
• The annual salary of 8, 424 full time community nurses

Cancel with SystmOnline