How to Make an Appointment

You can contact the surgery by phoning 01395 441212 for an on the day appointment at 8.00am, Monday to Friday.  If there are more than 5 people in the queue, then we will offer to call you back when you reach position one.

Routine appointments can be booked up to 6 weeks in advance by contacting the medical centre on 01395 441212.

Your Appointment

However you choose to conact us, we make offer you a consultation:

  • by phone
  • face to face at the surgery or Seachange
  • on a video call
  • by text or email

On-line Consultation

The practice has introduced an online consultation tool which enables you to contact the surgery without having to speak with anyone direct.  This tool can be used for non urgent advice and support and your submission will be reviewed by a trained navigator. 

Please note! If your medical query is urgent then contact ‘111’ or for a medical emergency contact, ‘999’.



SystmOnline and the NHS App 

SystmOnline and the NHS App allow the user to make appointments for specialist clinics on-line.  You may also cancel appointments through these apps.



Our Appointment System Explained

Feedback to the practice has suggested that at times our appointment system can feel complicated.  We hope that if we outline how the system works it will make using it feel easier.

The tension that exists for us is making sure that every day we have enough spaces to see people that need to be seen on that day. We also need to be able to offer follow up appointments for people whose problems need ongoing review, at the same time ensuring continuity with the clinicians who are looking after them. We also wish to provide the opportunity to book ahead for people to make it easier for those working or with difficulties with transport to the surgery.

Two hours per GP daily is reserved for appointments booked in advance. A small number of other appointments through the day may be pre-booked as well, for the reasons explained above.

Our Duty GP is now available all day due to the increased demand for on the day urgent contacts.  The Duty GP or a member of the duty team will contact everyone who urgently needs help from the practice, on the day they have contacted us. 

We work as a team and try to manage a system that allows continuity of care but flexibility in recognising that all the clinicians develop areas of increased expertise so that one’s registered doctor may not always be the best person to see with regard to a particular problem.  For many straight forward problems it will clearly not matter who the clinician is and any of us would be happy to help

When you contact us with an urgent need you will be given a consultation for that day,  or for routine problems you will be offered an appointment within the next 6 weeks with a doctor or nurse. If you wish to see a particular doctor you can book in advance but it may be at times there are no appointments for several weeks.  We hope if the problem is straightforward you will consider seeing another doctor.  However, if it is with regard to something that needs the continuity/skill of a particular doctor, then the receptionist can take a message for that doctor to contact you to ensure the appropriate follow up is arranged.