How to Make and Cancel an Appointment

We have introduced an Online triage tool that enables our GPs to conduct consultations more efficiently.

eConsult provides an online portal where you can self-check your symptoms, and receive on the spot medical advice 24/7. Helping to relieve pressure on GPs by giving you access to round-the-clock support and alternative treatment providers.        

You can use eConsult for: Health advice  |  Fit notes  |  GP letters  |  Medical reports  |  Medication reviews  |  Test results

START YOUR ONLINE CONSULTATION

 

 or 
You can now book consultations with a GP or nurse at a time that suits you.  Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve
earnt.

BOOK AN APPOINTMENT

 

 

GP Appointment? Don't need it? Cancel it!

If you are not able to keep your appointment please call us on 01395 441212 and cancel as soon as possible: someone else may need to see the doctor urgently.

Alternatively you can cancel your appointment online using  SystmOnline or The NHS App if you are signed up to the service. 

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. 

Cancellations notified less than 60 minutes before the appointment time will be recorded as failure to attend (DNA).


Our Appointment System Explained

Feedback to the practice suggests that at times our appointment system can feel complicated.  We hope that if we outline how the system works it will make using it feel easier.

The tension that exists for us is making sure that every day we have enough spaces to see people that need to be seen on that day. We also need to be able to offer follow up appointments for people whose problems need ongoing review, at the same time ensuring continuity with the clinicians who are looking after them. We also wish to provide the opportunity to book ahead for people to make it easier for those working or with difficulties with transport to the surgery.

One hour per GP daily is reserved for appointments booked in advance. A few other appointments through the day may be booked as well, for the reasons explained above.

Our Duty GP will contact everyone who urgently needs to speak with a GP, on the day they have contacted us. What we are not able to do is to guarantee which doctors are available as demand varies so much day to day.

We work as a team and try to manage a system that allows continuity of care but flexibility in recognising that all the clinicians develop areas of increased expertise so that one’s registered doctor may not always be the best person to see with regard to a particular problem.  For many straight forward problems it will clearly not matter who the clinician is and any of us would be happy to help.

When you contact us with an urgent need you will be given a consultation for that day,  or for routine problems you will be offered an appointment within the next 2 weeks with a doctor or nurse. If you wish to see a particular doctor you can book in advance but it may be at times there are no appointments for several weeks.  We hope if the problem is straightforward you will consider seeing another doctor.  However, if it is with regard to something that needs the continuity/skill of a particular doctor, then the receptionist can take a message for that doctor to contact you to ensure the appropriate follow up is arranged.

For people working away and for those who find it difficult to get in within normal surgery opening hours we run extended surgeries that can be booked in advance:

  • Saturday morning: 8-30 am to 12-30 pm